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Business and IP Centre Service Manager

Vacancy Details

Salary: £39,000 per annum
Location: St Pancras
Job Type: Permanent
Vacancy Group: Chief Operating Officers Portfolio
Category: Cataloguers, Reference and Research
Closing Date: 26/03/2023
Date Posted: 10/03/2023
Reference: 04491


Full Time, Permanent

The British Library is seeking to appoint a Business & IP Centre Services Manager to lead its team of specialists in the delivery and continuous development of an holistic information and enquiry service to support innovation and entrepreneurship through the British Library’s Business & Intellectual Property Centre (BIPC). This will include the development of the service vision and strategy, which will incorporate diverse approaches to user support and the development of information literacy skills.

You will ensure that services are delivered to the highest standard and will continually review and update existing services, providing direction for future service development and contribute to a range of associated projects and initiatives to deliver new and improved services. Providing strong and supportive leadership to your team, you will take an active role in the Reference Services management team in setting the wider strategic direction for the department, representing and promoting both Business & IP and Reference Services within the British Library and externally, working collaboratively with colleagues across the Library to deliver common goals.

The successful candidate will have extensive experience in a library, research or information service and in services to support business and intellectual property in particular, at least part of which will have been in a managerial capacity. You will be able to demonstrate an excellent understanding of the support needs of start-ups, SME's and entrepreneurs allied to strong people, service and change management skills. They must be willing to take on a range of diverse tasks, develop new skills and demonstrate the initiative and ability to thrive in an ever-changing environment.

This represents an exciting opportunity for an experienced information professional to join The British Library in a leadership role that will help to shape the future of its Business and IP services, ensuring their continued relevance in a rapidly changing world. It will also provide the opportunity for the right person to participate in and gain experience of the hugely diverse range of activities that constitute the wider Library.

The Business and IP Centre, and some other Reference Desks, are staffed until 8.00 pm on Mondays to Fridays and until 5.00 pm on Saturdays.  The post holder will be required to work one evening a week and one Saturday in four as Duty Officer, as part of their core hours (36 hours per week).

The Duty Officer is responsible for all services in the Reading Rooms at the St Pancras site. These extra hours will be covered by time off in lieu (i.e. a day off in the week for each Saturday worked and a later start when evenings are worked).

As one of the world’s great libraries, our duty is to preserve the nation’s intellectual memory for the future and make it available to all for research, inspiration and enjoyment. At present we have well over 170 million items, in most known languages, with three million new items added every year. We have manuscripts, maps, newspapers, magazines, prints and drawings, music scores, and patents. We make our collections and programmes available to all. We operate the world’s largest document delivery service providing millions of items a year to customers all over the world. What matters to us is that we preserve the national memory and enable knowledge to be created both now and in the future by anyone, anywhere.

 In return we offer a competitive salary and a number of excellent benefits.  Our pension scheme is one of the most valuable benefits we offer, as our staff can become members of the Alpha Pension Scheme where the Library contributes a minimum of 26.6% (this may be higher dependant on grade. Another significant benefit the Library provides is the provision of a flexible working hours scheme which could allow you to work your hours flexibly over the week and to take up to 5 days flexi leave in a 3 month period. This is on top of 25 days holiday from entry and public and privilege holidays.

 For further information and to apply, please visit quoting vacancy ref:04491

For full details of the role, please refer to the associated Job Profile.

Closing Date: 26 March 2023

Interview Date: 3 April 2023 and 4 April 2023

We are unable to provide sponsorship under the UK Skilled Worker visa for this role, as it does not meet the eligibility criteria required for this immigration route

Description: employer_small (3)

Disability Confident

We are a Disability Confident employer, and make a commitment to recruit and support disabled people. We guarantee an interview for disabled candidates who meet the minimum (essential) requirements for a vacancy



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